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News : Introducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience

#contactcenterworld, @Nextiva

Scottsdale, AZ, USA, July, 2021 -- Nextiva, a cloud communications company, announced the launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering.

Integrated with Nextiva Phone System, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the collaboration tools they need to increase first call resolution and improve customer satisfaction. Nextiva Contact Center is available now to Nextiva customers and via channel partners.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Over the past year, the shift to remote workforces and online communication channels accelerated the digital transformation for companies of all sizes. At the same time, customers have increased their demands and expectations around seamless and flawless customer service. It is more important than ever for businesses to deliver on customer experience, not only to retain customers but to drive new business. In fact, Gartner research confirms that by 2025, 40% of customer service organizations will become profit centers by leading in digital customer engagement.

"Customer expectations have never been higher, and businesses need tools that empower them to know, understand, and remember their customers," said Tomas Gorny, Nextiva CEO. "Nextiva has helped thousands of companies enrich their customer experience through voice and digital communications. The launch of Nextiva’s cloud contact center offering reinforces our commitment to help companies create exceptional customer experiences."

#contactcenterworld, @Nextiva

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NEXTIVA:
Company LogoHeadquartered in Scottsdale, Arizona, Nextiva is a privately held member of the Unitedweb family. Nextiva is one of the country's leading providers of cloud-based, VoIP business communication services. Nextiva has won more than 30 Independent Technology
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Tuesday, July 20, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

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