Scottsdale, AZ, USA, July, 2021 -- Nextiva, a cloud communications company, announced the launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering.
Integrated with Nextiva Phone System, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the collaboration tools they need to increase first call resolution and improve customer satisfaction. Nextiva Contact Center is available now to Nextiva customers and via channel partners.
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Over the past year, the shift to remote workforces and online communication channels accelerated the digital transformation for companies of all sizes. At the same time, customers have increased their demands and expectations around seamless and flawless customer service. It is more important than ever for businesses to deliver on customer experience, not only to retain customers but to drive new business. In fact, Gartner research confirms that by 2025, 40% of customer service organizations will become profit centers by leading in digital customer engagement.
"Customer expectations have never been higher, and businesses need tools that empower them to know, understand, and remember their customers," said Tomas Gorny, Nextiva CEO. "Nextiva has helped thousands of companies enrich their customer experience through voice and digital communications. The launch of Nextiva’s cloud contact center offering reinforces our commitment to help companies create exceptional customer experiences."
Posted by Veronica Silva Cusi, news correspondent
Headquartered in Scottsdale, Arizona, Nextiva is a privately held member of the Unitedweb family. Nextiva is one of the country's leading providers of cloud-based, VoIP business communication services. Nextiva has won more than 30 Independent Technology
Published: Tuesday, July 20, 2021
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