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News : Introducing PCI Pal’s Summer School Program: Offering a Helpful Boost With Data Security

#contactcenterworld, @pcipal

Charlotte, NC, USA, July 29, 2020 -- PCI Pal(R), a global provider of secure payment solutions, has launched an online Summer School series giving contact center professionals, as well as those who are interested in securing payments, the opportunity to find out more and test their knowledge around the PCI DSS and data security.

Broken down into three modules, the PCI Pal Summer School is designed to provide customer service professionals with some helpful information and resources relating to data security basics. It also provides a number of tips on the steps that can be taken to help prevent data hacks or breaches via the contact center.

The first module, The Basics, provides a clear explanation of what the PCI DSS is, including how it works, who it affects, and why compliance is so important in building a stable and strong barrier to potential risks. Next in the Summer School curriculum is, Repercussions, this considers the potential consequences including financial penalties that can occur as a result of a data breach.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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The final module, Building the Human Firewall, takes the ‘student’ through the ever-growing raft of internal and external threats, offering guidance on how to become a vital piece in an organization’s fight against cyber-crime.

Geoff Forsyth, Chief Information Security Officer, PCI Pal, said, "Few phrases alarm businesses more than the words ‘data breach’ and it seems not a week goes by without a high-profile incident of this nature reported in the media. We have therefore launched our Summer School initiative, which provides helpful information and education to customer service professionals on the basics of PCI DSS and data security. The modules offer steps that they can take to become their organization’s first line of defense when it comes to preventing data breaches via the contact center."

#contactcenterworld, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Friday, July 31, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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