* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld
Harare, Zimbabwe, July, 2021 -- Premier Service Medical Aid Society (PSMAS) has launched a new Contact Centre meant to provide an additional platform for efficient and effective support to its members.
The Contact Centre, which started operating this month will provide personalised experience to the members by executing inbound and outbound communication with PSMAS members as well as prospective members.
It comes with various interactive platforms that include the Web Chat accessed via the PSMAS website, Facebook, WhatsApp and E-mail. Stakeholders can also contact PSMAS Contact Centre through their telephone lines.
Through operationalisation of the Contact Centre, the Society has also brought convenience to its members as they can now contact the Society from anywhere.
The Contact Centre is also designed to offer customers an effective communication channel to accumulate information on PSMAS services and products which means members now have the luxury of enquiring about PSMAS services and products from the comfort of their homes.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
PSMAS call centre agents can further forward calls in certain cases to more qualified personnel for a more detailed and personal experience. The PSMAS Call Centre also comes with an Interactive Voice Response system that answers calls and harnesses technologies to resolve the queries of the customers with installing automated messages.
PSMAS’ Contact Centre will also assist members to abide by the national lockdown restrictions involving limited movements and physical interaction.
PSMAS Communications and Stakeholder Relations Manager Ms Paidamwoyo Chipunza had this to say about the newly established Contact Centre: "We have committed well-trained agents who are ready to attend to our members and offer quality service and information regarding various aspects.
"In addition to offering a positive experience, the call centre agents are also involved in follow up phone calls to monitor member experience and solve issues that might come up with regards to our services or products.
"Our members can now interact with us without physically visiting our offices, which is good in that it serves their precious time and mobility costs. We thank our valued stakeholders for the continued support over the many years in existence and we would like to assure you of our unrelenting commitment to offer excellent service to you," she said.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newzimbabwe.com
About Premier Service Medical Aid Society:
Medical Insurance Funder
Published: Monday, July 26, 2021
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)    |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall