Harare, Zimbabwe, July, 2021 -- Premier Service Medical Aid Society (PSMAS) has launched a new Contact Centre meant to provide an additional platform for efficient and effective support to its members.
The Contact Centre, which started operating this month will provide personalised experience to the members by executing inbound and outbound communication with PSMAS members as well as prospective members.
It comes with various interactive platforms that include the Web Chat accessed via the PSMAS website, Facebook, WhatsApp and E-mail. Stakeholders can also contact PSMAS Contact Centre through their telephone lines.
Through operationalisation of the Contact Centre, the Society has also brought convenience to its members as they can now contact the Society from anywhere.
The Contact Centre is also designed to offer customers an effective communication channel to accumulate information on PSMAS services and products which means members now have the luxury of enquiring about PSMAS services and products from the comfort of their homes.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
PSMAS call centre agents can further forward calls in certain cases to more qualified personnel for a more detailed and personal experience. The PSMAS Call Centre also comes with an Interactive Voice Response system that answers calls and harnesses technologies to resolve the queries of the customers with installing automated messages.
PSMAS’ Contact Centre will also assist members to abide by the national lockdown restrictions involving limited movements and physical interaction.
PSMAS Communications and Stakeholder Relations Manager Ms Paidamwoyo Chipunza had this to say about the newly established Contact Centre: "We have committed well-trained agents who are ready to attend to our members and offer quality service and information regarding various aspects.
"In addition to offering a positive experience, the call centre agents are also involved in follow up phone calls to monitor member experience and solve issues that might come up with regards to our services or products.
"Our members can now interact with us without physically visiting our offices, which is good in that it serves their precious time and mobility costs. We thank our valued stakeholders for the continued support over the many years in existence and we would like to assure you of our unrelenting commitment to offer excellent service to you," she said.
Posted by Veronica Silva Cusi, news correspondent
About Premier Service Medical Aid Society:
Medical Insurance Funder
Published: Monday, July 26, 2021
Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.
We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.
|2.)||Tru29 Outsource Solutions Inc.|
Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.