San Francisco, CA, USA, April 27, 2021 -- Talkdesk(R), Inc., a global customer experience provider for customer-obsessed companies, launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. The flexibility of the design allows enterprises to create the ideal interface for every role in the contact center, giving them a personalized way to deliver exceptional customer experiences in a digital-first era.
Launched in conjunction with Talkdesk’s new image and tagline, "Experience. A better way.," the company also introduced Talkdesk Builder, a set of low- and custom-code development tools that enable customization of every aspect of the contact center — from integrating data sources to creating workflows to building custom applications. Together, Workspace and Builder allow enterprises to build highly personalized and customized contact centers that make it easier for everyone from supervisors to agents to deliver a better customer experience.
"The introduction of Talkdesk Workspace and Builder marks a complete redefinition of what today’s enterprise contact center should and can be," said Charanya Kannan, chief product officer, Talkdesk. "Workspace brings together the 20 new innovations Talkdesk introduced during the first 20 weeks of 2020 into one customizable workspace. As we embark on this new journey and continue to revolutionize the customer service market with Talkdesk CX Cloud, modern contact centers will differentiate themselves by the degree to which they can be customized and personalized for any user or industry."
"Gone are the days when contact centers were either impersonal and rigid or had to be built from scratch. Today we’re ushering in a new era in which your contact center can truly be your contact center," continued Kannan.
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, April 30, 2021
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