In light of a recent business growth, we have expanded our operations department to include a Customer Success team to build and further develop ever stronger relationships and processes with our customers.
We’d like to introduce Key IVR’s new Customer Success Managers, Sean Mullins and Kate Plews. They have started to introduce themselves to clients by getting involved in current projects. Both Sean and Kate have been helping with on boarding new clients and gathering feedback in order to shape the product roadmap, ensuring it truly reflects future demands. They have also been assisting with the service desk team to maintain a high level of communication and support.
Zoe Lomax, Operations & Delivery Manager at Key IVR said:
"The Customer Success Team has been a fantastic addition to Key IVR. In the short time that Kate and Sean have been here, they have already made a number of positive contributions to our client relationships, becoming valuable members of the team and ensuring we’re delivering the best service possible."
Kate has a wealth of experience in client management across previous business development and customer service roles. She has a valuable history of work in a number of industry sectors including, manufacturing, b2b solutions, finance and banking.
Always working hard for a client’s interests, Kate has already been instrumental in a number of projects and service launches, on hand to assist key stakeholders and their staff adopt a new solution.
Sean is joining us after spending 9 years at PerfectHome, a nationwide retailer. He has a vast history within the retail sector that includes front and back of house roles, giving him very useful cross departmental experience.
During his time at PerfectHome, Sean was involved with new projects from concept to completion, providing his technical and operational support throughout the whole process. He is skilled in all things customer focused, shaping his new role at Key IVR tremendously to highly benefit each department.
About Key IVR:
Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app. We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation. Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over 1bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide. Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.
Published: Wednesday, April 3, 2019