Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Intuate Group and UK-based Lokulus Launch Customer Experience Platform

#contactcenterworld, @intuategroup, @teamlokulus

Johannesburg, South Africa, March 19, 2020 -- South African-owned customer contact solutions provider Intuate Group announces the launch of a customer experience platform alongside UK-based partner Lokulus (formerly known as numero), a privately owned company that prides itself on intelligent digital solutions, custom platforms and consultancy services that support and streamline customer experiences.

"Lokulus’ solutions have been designed using the latest technology to address the challenges posed by an omni-channel world, where increasing complexity can easily obstruct excellent customer service," says Nicolette de Wit, CEO at Intuate Group. "By streamlining customer journeys, automating labour-intensive processes through the use of bots and empowering employees to provide great service, their customers will see improved contact centre and back-office efficiency while ensuring reduced operational costs."

"We are very excited to announce that our ready-made customer experience solution will be launching in April," says Mark Chamberlain, CCO at Lokulus. "This solution will offer our clients a complete customer experience solution that can be deployed in as little as five days.

"Like us, Intuate Group is committed to helping its clients to deliver exceptional customer experiences by being multi-disciplined, agile and committed to helping our clients to optimise their organisations," Chamberlain continues.

"Success comes from ensuring that people and processes are fully aligned with the objective of improving customer experiences. Only then will an organisation enjoy the full benefits of implementing a CEM technology solution. From small, standalone, single channel initiatives to large business transformational projects, we can demonstrate an outstanding track record of delivering successful CEM solutions that exceed our customers’ expectations and directly add value to the bottom line," concludes De Wit.

#contactcenterworld, @intuategroup, @teamlokulus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Intuate Group:
Company LogoIntuate Group is a privately owned, broad-based IT company that focuses on providing professional, integrated technology- and people resources solutions. Its services include project management, IT strategy and consulting, the supply and implementation of best-of-breed IT solutions, business intelligence, managing and supporting IT infrastructure – specifically storage and server consolidation - as well as the provision of resources. The company's offering is based on four pillars – project management, managed services, product solutions and people solutions.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Friday, March 20, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =