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News : Intuate Group and UK-based Lokulus Launch Customer Experience Platform

#contactcenterworld, @intuategroup, @teamlokulus

Johannesburg, South Africa, March 19, 2020 -- South African-owned customer contact solutions provider Intuate Group announces the launch of a customer experience platform alongside UK-based partner Lokulus (formerly known as numero), a privately owned company that prides itself on intelligent digital solutions, custom platforms and consultancy services that support and streamline customer experiences.

"Lokulus’ solutions have been designed using the latest technology to address the challenges posed by an omni-channel world, where increasing complexity can easily obstruct excellent customer service," says Nicolette de Wit, CEO at Intuate Group. "By streamlining customer journeys, automating labour-intensive processes through the use of bots and empowering employees to provide great service, their customers will see improved contact centre and back-office efficiency while ensuring reduced operational costs."

"We are very excited to announce that our ready-made customer experience solution will be launching in April," says Mark Chamberlain, CCO at Lokulus. "This solution will offer our clients a complete customer experience solution that can be deployed in as little as five days.

"Like us, Intuate Group is committed to helping its clients to deliver exceptional customer experiences by being multi-disciplined, agile and committed to helping our clients to optimise their organisations," Chamberlain continues.

"Success comes from ensuring that people and processes are fully aligned with the objective of improving customer experiences. Only then will an organisation enjoy the full benefits of implementing a CEM technology solution. From small, standalone, single channel initiatives to large business transformational projects, we can demonstrate an outstanding track record of delivering successful CEM solutions that exceed our customers’ expectations and directly add value to the bottom line," concludes De Wit.

#contactcenterworld, @intuategroup, @teamlokulus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Intuate Group:
Company LogoIntuate Group is a privately owned, broad-based IT company that focuses on providing professional, integrated technology- and people resources solutions. Its services include project management, IT strategy and consulting, the supply and implementation of best-of-breed IT solutions, business intelligence, managing and supporting IT infrastructure – specifically storage and server consolidation - as well as the provision of resources. The company's offering is based on four pillars – project management, managed services, product solutions and people solutions.
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Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Published: Friday, March 20, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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