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News : InvesTT Facilitates Telemarketing Partnership

#contactcenterworld

Port of Spain, Trinidad and Tobago, Jan, 2022 -- National investment promotion agency InvestTT recently facilitated a partnership between the Florida based Customer Acquisition Group (CAG) and locally owned contact centre DirecOne, to use Trinidad and Tobago as a base for a telemarketing campaign. The campaign was commissioned by CAG's customers in the deregulated industries in the United States. The campaign began in TT the first week of this month.

CAG, a business process outsourcing (BPO) company, will initially hire 30 local employees for this campaign, as part of its joint venture with DirecOne. The company plans to hire an additional 125 local employees within the first year of this project. This was outlined in a release by InvesTT on Thursday.

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InvesTT president Sekou Alleyne said, "The investment contributes to national economic growth through job creation, skills training and foreign exchange." CAG founder Michael Austin said a developed digital infrastructure was one of several contributors to CAG's decision to choose TT for this project.

During InvesTT's virtual investment forum last November Gillette Group chairman Peter Gilette said TT's digital infrastructure allows broadband penetration per household of 86 per cent. The Gillette Group owns DirecOne. Gillette also said this infrastructure allowed DirecOne's employees to work from home during the pandemic

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Posted by Veronica Silva Cusi, news correspondent
Source: https://newsday.co.tt

Read today's tip or listen to it on podcast.

Published: Monday, January 24, 2022

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2022 Buyers Guide
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CallGuard, ChatGuard,
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.)	PayGuard PayGuard® Award-winning PCI compliance phone and multi-channel payment application. PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.