News : invisibleCRM Launches New ServiceDesktop for Customer Service
Sunnyvale, CA, Oct 9, 2014 -- invisibleCRM is pleased to announce its newest offering, ServiceDesktop. This solution is designed to provide service representatives the ability to access, update and close cases from the convenience of Outlook by integrating with Service Cloud, a Salesforce.com solution. ServiceDesktop allows your customer service team to manage interactions and document discussions on active cases all within Outlook. ServiceDesktop allows service representatives to stay focused on your customers’ needs while quickly updating and documenting cases from the convenience of Outlook.
"Now they can have access to the right customer data at the right time all from within Outlook."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
invisibleCRM is the enterprise leader bridging the gap between how people and companies use computers improving performance and measurement. Enterprise organizations choose our technology solutions because we have a proven expertise to successfully bridge the gap between enterprise solutions and the solutions users use most, namely, Microsoft Office Outlook and Lotus notes. Our technologies help companies launch software with platforms intuitive to users increasing user adoption, performance and ultimate overall ROI.
Published: Monday, October 13, 2014