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News : InVision Joins G-Cloud to Bring Workforce Management to Public Sector Contact Centres

#contactcenterworld, @injixo

 

London, UK, 7 December 2022 -- InVision Software announced that its cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace.

 To deliver effective, efficient service to customers and meet service level agreements public sector organisations need to have the right agents with the right skills available at the right times within their contact centres. With organisations providing a wide range of services, across an increasing range of digital channels, matching staff to demand is a complex, ever-changing issue. 

Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision said, "InVision is delighted to be awarded a place on the G-Cloud framework - this reflects our drive and passion to expand the provision of our innovative injixo cloud WFM solution to the public sector. The G-Cloud initiative allows customers in this space to simplify their procurement process and pair their requirements and budget with a list of approved suppliers. We look forward to welcoming new public sector customers via the platform and developing great partnerships for the future."

 Created by the UK Government’s Crown Commercial Service (CCS), the G-Cloud 13 framework is an online catalogue where public sector customers can buy cloud-based computing services such as hosting, software, and cloud support. It simplifies how the UK public sector buys and delivers services by creating a pay-as-you-go marketplace of services that can be easily scaled up or down, encouraging the adoption of cloud solutions and services.

#contactcenterworld, @injixo


About injixo Ltd:
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Wednesday, December 7, 2022

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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