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News : Invoca Releases Signal Discovery

#contactcenterworld, @invoca

Santa Barbara, CA, USA, Oct. 1, 2019 -- Invoca, an AI-powered call tracking and conversational analytics company, unveiled Signal Discovery, the latest extension to its Signal AI product suite. Signal Discovery is a tool that analyzes businesses' calls to automatically uncover conversational insights about their high-intent buyers, which marketers can use to inform customer acquisition strategy, drive revenue growth, and improve the buying experience.

"While marketers have historically been focused on digital channels and readily-accessible data sets, conversations remain one of the last untapped sources of first-party data and insights," said Gregg Johnson, CEO of Invoca. "These conversations represent a goldmine of customer data. It's in these conversations that consumers are explicitly telling a brand their preferences, their fears, their requests — in their own words. Without this level of insight into sales conversations, marketers are losing out on opportunities to drive 15-20% more conversions from their digital and offline campaigns."

"In telecommunications, consumers want to speak to an expert before committing the resources to sign up for services. As a result, conversations are not only a highly influential step in the buying process, but a critical source of customer data for the marketing team," said Bryan Flores, Group Vice President of Marketing and Strategy, Frontier Communications. "With Signal Discovery, we're excited about uncovering even more insights that we hadn't known to look for, and applying these learnings to new inbound calls to further optimize our customer acquisition campaigns and improve the buying experience."

"Signal Discovery shines a whole new light on conversations happening in our contact center, giving us the data we need to enact changes across the organization," said Noah Brooks, Manager of Digital Engagement and Analytics, University Hospitals. "As a marketer, I'm excited to apply this data in real-time to improve the patient experience."

"Conversations are overflowing with insights that don't always see the light of day outside the contact center. As a result, many companies are missing out on opportunities to create a more consistent and positive customer experience across human and digital touch points," said Dan Miller, Lead Analyst and Founder, Opus Research. "Invoca's AI is democratizing conversational data by making it available and actionable beyond the confines of the contact center. By applying this data in real time, marketers can not only streamline the buying experience but also use it to inform product strategy and improve customer service."

#contactcenterworld, @invoca

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Invoca:
Company LogoInvoca helps the modern marketer optimize for the most important step in the customer journey: the phone call. With Invoca's Call Intelligence platform, marketers can get granular campaign attribution to understand why customers are calling, gain real-time intelligence about who's calling and analyze what's being said in conversations. Marketers can put this data to work directly in the platform by automating the ideal customer experience before, during and after each call.
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Today's Tip of the Day - Personalization

Read today's tip or listen to it on podcast.

Published: Thursday, October 3, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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