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News : IPC Launches its New Cloud-based Call Center Solution
Manila, Philippines, June 8, 2016 -- Philippine-based IPC (IP Converge Data Services, Inc.) recently launched IPC VOICES, its on-demand, cloud-based call center solution for BPO companies. The offering was developed in partnership with Australia-based BlueCloud Technology, a company specializing in cloud-based applications for call centers.
"VOICES is not just your run-of-the-mill call center solution. It doesn’t only address common operational pain points in BPOs but also highlights resiliency, accessibility and adaptability," said IPC Director for Product Management and Marketing Niño Valmonte. "Being locally hosted in IPC Data Center, users of the application benefit from a globally-compliant, state-of-the-art facility and robust network infrastructure which ensures availability and security for their business operations."
VOICES, according to IPC, is an acronym for Voice Over Internet Call Exchange Suite. With IPC VOICES installed, contact center agents can work from anywhere as long as they are connected to the internet. Administrators can also make necessary system changes even through their mobile devices. "We consider this an important feature for high-risk countries such as the Philippines. This product provides contact centers a contingency plan in the event of a calamity or a breach in their physical offices," BlueCloud Co-founder and CEO Antoine Nookadu explained.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
About IPC Systems, Inc.:
IPC Systems, Inc. delivers innovation and mission-critical trading technology and connectivity solutions to financial market participants globally.
Published: Thursday, June 9, 2016