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News : iperceptions and Quantum Metric Partner to Help Brands Improve the Digital Customer Experience

#contactcenterworld

Montreal, QC, Canada, Aug. 6, 2019 -- iperceptions, a global provider in Customer Experience Management (CEM) solutions, announced a partnership with Quantum Metric to help brands better contextualize the behavior of their online users, inform and prioritize their Customer Experience (CX) design decisions, and improve the digital Customer Experience.

This partnership allows CX professionals to combine the customer feedback they gather using iperceptions’ tried-and-true feedback collection technology with the behavioral data generated by Quantum Metric, a provider of real-time intelligent digital experience analytics.

"The digital Customer Experience is critical in our increasingly omnichannel world, and it has never been more important to get the ‘why’ behind the ‘what’ of your online users so you can design positive experiences that stand out," said Pascal Cardinal, President and CEO at iperceptions. "Our partnership with Quantum Metric illustrates our continued commitment to guiding CX professionals to these valuable insights. During the last two decades, iperceptions’ experts have been combining Voice of the Customer and user behavior data to help brands design better customer experiences."

"Managing digital customer experience operations can result in overwhelming and confusing feedback from a variety of tools and touchpoints," said Sean Finnegan, VP, Partnerships & Alliances. "This partnership with iperceptions will help to eliminate the bottlenecks that slow down experience delivery, and allow companies to unveil detailed CX insights throughout the cycle by identifying, quantifying, prioritizing and measuring digital success."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About iperceptions:
Company LogoFounded in 1999, iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations. Using an expert-guided approach and Enterprise-class technology, iperceptions transforms feedback into insights that allow brands to more quickly align and deliver optimal experiences across the customer journey. iperceptions offers a full range of Analytics and Project Management services powered by a team of experts that have managed 1000s of customer feedback programs in 35 languages.
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Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Thursday, August 8, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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(read more)
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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