Reading, UK, Nov 3, 2021 -- IPI, a digital contact centre provider, announced its ‘pause and resume’ solution, Pauseable, is now available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimise their workforce.
The integration makes it easy for Genesys customers to automatically stop and start call and screen recording during the taking of a payment or collection of sensitive data on Genesys Cloud CX™ without any manual intervention by the agent. Pauseable allows recordings to automatically be ‘paused’ and ‘resumed’ based on events or triggers.
"Compliance within contact centres is a must, and having an easy-to-integrate solution that automatically pauses and resumes call and screen recordings is an effective way to ensure customer data is protected and the guidance set out in PCI DSS, GDPR and other regulations is adhered to," said Steve Murray, Solutions Director at IPI. "We are delighted to have extended our relationship with Genesys further to include our integration within AppFoundry and have it available globally to existing customers and new prospects.".
Posted by Veronica Silva Cusi, news correspondent
About IP Integration:
IPI is a UK’ digital contact centre provider, focused on creating contact centre solutions that deliver customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, November 4, 2021
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