#contactcenterworld, @ipiltd, @Genesys
Reading, Berkshire, UK, Feb 25, 2021 -- IP Integration (IPI), a digital contact centre provider, announced that it has been honoured by Genesys, a global provider in cloud customer experience and contact centre solutions, with the EMEA Partner of the Year – Net New Logo Award. The award was presented in recognition of IPI’s role in guiding new and existing clients through cloud contact centre migration journeys in 2020.
Throughout 2020, IPI worked with Genesys and its customers to ensure they continued to deliver the best experience to their end customers, whilst driving value from digital technologies. IPI has been a Genesys Cloud Partner since 2019 and has invested heavily in understanding, supporting and complementing the Genesys contact centre portfolio.
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"We are thrilled to accept the EMEA Partner of the Year – Net New Logo Award. The contact centre industry has been turned on its head this past year, with more organisations than ever before looking to move to the cloud and make their operations fully digitised in an effort to keep operations and customer experiences running smoothly," said Dave Glasgow, Director at IPI. "Along with Genesys Cloud offering and our own integrated portfolio of in-house developed cloud-based applications, we have been able to offer our customers the expertise of our experienced consulting team. This has enabled us to help large organisations make the move to cloud at no risk to their operations and gain the benefits of digital channels quickly, whilst also working round-the-clock to support clients – both new and existing."
"Cloud contact centre technology is driving the market today as businesses are looking for ways to provide personalised experiences to their customers and to truly differentiate themselves in the market. IPI has the right approach to guiding its clients on this journey and has demonstrated that through its continued and successful cloud migrations," said Bas Diepen, vice president, EMEA Alliances & Channels, Genesys. "These awards were set up to celebrate the exceptional accomplishments of our partner community globally and the work they have carried out for customers in what has been a challenging year."\
Posted by Veronica Silva Cusi, news correspondent
About IP Integration:
IPI is a UK’ digital contact centre provider, focused on creating contact centre solutions that deliver customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, February 26, 2021
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