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News : IPI Picks Up EMEA Partner of the Year Award from Genesys

#contactcenterworld, @ipiltd, @Genesys

Reading, Berkshire, UK, Feb 25, 2021 -- IP Integration (IPI), a digital contact centre provider, announced that it has been honoured by Genesys, a global provider in cloud customer experience and contact centre solutions, with the EMEA Partner of the Year – Net New Logo Award. The award was presented in recognition of IPI’s role in guiding new and existing clients through cloud contact centre migration journeys in 2020.

Throughout 2020, IPI worked with Genesys and its customers to ensure they continued to deliver the best experience to their end customers, whilst driving value from digital technologies. IPI has been a Genesys Cloud Partner since 2019 and has invested heavily in understanding, supporting and complementing the Genesys contact centre portfolio. 

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"We are thrilled to accept the EMEA Partner of the Year – Net New Logo Award. The contact centre industry has been turned on its head this past year, with more organisations than ever before looking to move to the cloud and make their operations fully digitised in an effort to keep operations and customer experiences running smoothly," said Dave Glasgow, Director at IPI. "Along with Genesys Cloud offering and our own integrated portfolio of in-house developed cloud-based applications, we have been able to offer our customers the expertise of our experienced consulting team. This has enabled us to help large organisations make the move to cloud at no risk to their operations and gain the benefits of digital channels quickly, whilst also working round-the-clock to support clients – both new and existing."

"Cloud contact centre technology is driving the market today as businesses are looking for ways to provide personalised experiences to their customers and to truly differentiate themselves in the market. IPI has the right approach to guiding its clients on this journey and has demonstrated that through its continued and successful cloud migrations," said Bas Diepen, vice president, EMEA Alliances & Channels, Genesys. "These awards were set up to celebrate the exceptional accomplishments of our partner community globally and the work they have carried out for customers in what has been a challenging year."\

#contactcenterworld, @ipiltd, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://bdaily.co.uk


About IP Integration:
Company LogoIPI is a UK’ digital contact centre provider, focused on creating contact centre solutions that deliver customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, February 26, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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