#contactcenterworld, @ipiltd, @Genesys
Reading, Berkshire, UK, Dec 7, 2020 -- IP Integration (IPI), a digital contact centre provider, announced that it has been honoured by Genesys, a global provider in cloud customer experience and contact centre solutions, during the Genesys Partner Vision 2020 virtual event. IPI was named New Partner of the Year in recognition of the pivotal role it played helping essential, front-line organisations quickly and seamlessly move their operations to Genesys Cloud, allowing them to continue to provide the very best customer service, while also protecting their employees.
IPI has been a Genesys Cloud Partner since 2019. It has invested heavily in understanding, supporting and complementing the Genesys contact centre portfolio.
"The last year has been hugely challenging for the contact centre industry, with many organisations forced to reinvent their operations more or less overnight," said Dave Glasgow, Director at IPI. "The whole IPI team stepped up to help the industry meet this considerable challenge, working round-the-clock to support clients – both new and existing – shift to Genesys Cloud without any risk to their operations, and with the shortest possible time to value. This award recognises their hard work and expertise."
"The Partner Vision 2020 was set up to recognise our partner ecosystem in these extraordinary times. Now more than ever, our customers need to partner with companies that offer a clear vision, flexibility and opportunity to deliver continued value and support," says Bas Diepen, vice president alliances and channels, Genesys EMEA. "IPI has demonstrated its dedication to delivering continued value to our joint customers, making them an ideal winner of this award in recognition of their partnership with Genesys."
Posted by Veronica Silva Cusi, news correspondent
About IP Integration:
IP Integration provides contact centre solutions and applications to UK organisations from the financial services, retail, healthcare, charity and local government sectors.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, December 8, 2020
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