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News : IPI Teams Up with The Mentoring Lab to Help Young People Break into the Tech Sector

#contactcenterworld, @ipiltd

Reading, Berkshire, UK, March 16, 2021 -- IPI, a digital contact centre provider, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by providing mentoring sessions on tech careers to young people living in disadvantaged and marginalised communities in Hackney, London, and the surrounding area.

IPI is undertaking a series of virtual mentoring after-school sessions, designed to help 10–17-year-olds, typically from black and marginalised communities, develop new skills and an understanding of how to make a career in the technology sector. IPI’s sessions cover every aspect of the tech industry and how technology companies operate, from ‘tech for good’ and IT security, to digital marketing and entrepreneurship. Members from several departments of the IPI team have volunteered their time, including CEO Sat Sanghera who led a session covering the importance of self-belief in building and leading a business.

IPI became involved with The Mentoring Lab thanks to its partnership with UK Youth, a national charity that runs a range of skills development programmes designed to reach and engage young people who don’t traditionally have access to personal development opportunities. It partners with organisations such as The Mentoring Lab to support young people across the country. 

"The Mentoring Lab is an inspiring organisation that makes a real difference to the lives of the young people it supports. Through an evidence-based mentoring framework and active youth advisory board, they help young people to develop and achieve new and exciting skills that truly reflect their goals and interests," said Carrie Stultz, corporate social responsibility manager at IPI. "This is also particularly close to home for IPI as we are committed to supporting future generations in the tech industry by investing in their bright futures today. The Mentoring Lab is also based up the road from our London office, and it is so important to us that we give back to local communities, a value we share with Elaine, and her fantastic team."

"We’re thrilled that IPI has decided to partner with The Mentoring Lab," said Elaine Thomas, Founder CEO of The Mentoring Lab. "IPI’s technology expertise makes its team an invaluable resource for our young people who are eager to learn about new opportunities and skills. There are so many different trajectories into the tech sector and a wide breadth of career options; with IPI’s mentors, our young people feel included, seeing career possibilities and opportunities they’d not normally be exposed to had they not engaged with our services."

#contactcenterworld, @ipiltd

Posted by Veronica Silva Cusi, news correspondent
Source: https://bdaily.co.uk


About IP Integration:
Company LogoIPI is a UK’ digital contact centre provider, focused on creating contact centre solutions that deliver customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Wednesday, March 17, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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