News : IPPlus to Report Full-Year Profit Increase Despite Mixed Trading
London, July 16, 2014 -- Call centre services company IPPlus PLC Wednesday said it expects to report an increase in profit and revenue for the full-year to June 30, despite mixed trading across its different businesses.
However, the company highlighted that the improved performance includes a one-off profit on lease surrender arising from the purchase of its first floor office space, as reported in its interim results published in February.
IPPlus said its Ansaback call centre division performed strongly and in line with management's expectations during the year, with revenue growth and new contract wins.
On the other hand, IPPLus said CallScripter, its software division, performed weaker than expected while its Ancora arm made a loss.
IPPlus said a sales shortfall for CallScripter, as well as additional software division staffing and restructuring costs, will mean that growth elsewhere in the group has been "negated," resulting in a small overall loss for the group in the second-half of the year.
Looking ahead, the company said it is aware that certain "fixed seat fixed term call centre contracts" will be ending in the current financial year and that the Ansaback sales term will be required to win additional new business to compensate for this.
Posted by Veronica Silva Cusi, news correspondent
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About IPPlus PLC:
IPPlus PLC is an AIM listed business services group, whose interests include software and outsourced contact centres. The group, whose Headquarters are in Ipswich, Suffolk, trades under three main trading styles: Ansaback, CallScripter and IP3 Telecom.
CallScripter is a contact centre scripting software solution internationally, designed to increase contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe. CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide.
Published: Thursday, July 17, 2014