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News : IPRS Health Expands Digital Strategy With Synthetix AI-Powered Customer Support Tools
#contactcenterworld, @Synthetix_Ltd
Synthetix HQ, Stansted, 16 May 2019 -- An independent clinical company, IPRS Health’s ethos and approach to the rehabilitation of mental health and musculoskeletal conditions, is mirrored in the comprehensive online support now on offer to clients and patients.Their investment of Synthetix services include knowledge integrated across live chat, web self-service and in their contact centre.
Offering these digital customer engagement tools is part of their ongoing commitment to enhance the rehabilitation process with modern technology in healthcare.
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Sam Widdowson, Business Development Executive at Synthetix said, "IPRS Health is a cutting-edge rehabilitation company with a very impressive team, we are very excited to have such an innovative brand pioneer this type of technology, to facilitate the delivery of exceptional customer experience at every touch-point. We are confident that our technology will exceed expectations and can’t wait for IPRS Health and their customers to reap the exceptional returns on this investment."
"At IPRS Health we are constantly looking for new ways to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has given our clients another option to contact IPRS Health to ensure any queries are dealt with as quickly as possible." said Alex Harban, Business Development Executive at IPRS Health.
#contactcenterworld, @Synthetix_Ltd
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About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
About Synthetix:
Synthetix develops AI-powered conversational customer engagement software in the cloud, to help deliver CX at every touch point. Synthetix has been developing AI-powered conversational customer experience solutions since 2001. We provide online customer service with seamless integration of customer contact channels such as FAQ search, Agent Knowlege-base, Live Chat and Visual IVR.
We are also provider of Virtual Agent chatbot technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford.
Published: Saturday, May 18, 2019
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