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News : IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

#contactcenterworld, @Synthetix_Ltd

Synthetix HQ, Stansted, 16 September 2019 -- Clinical company, IPRS Health has been the first company of its kind to trial a range of digital customer support tools to their clients and patients to ensure the delivery of consistent quality clinical care.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Since trialing the range of Synthetix services, including knowledge integrated across live chat, web self-service and in their contact centre, IPRS Health have decided to continue mirroring their approach to the rehabilitation of mental health and musculoskeletal conditions with this digital technology, giving their clients more options to contact IPRS Health to ensure any queries are dealt with as quickly as possible.

"The contract with Synthetix sees IPRS Health maintain this new and innovative way to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has improved access and ease to options of support," said Alex Harban, Business Development Executive at IPRS Health.

Sam Widdowson, Business Development Executive at Synthetix said, "We are extremely pleased to be part of IPRS Health’s ongoing commitment to enhance the rehabilitation process through modern technology in healthcare. We are proud to work with IPRS Health to facilitate the delivery of exceptional customer experience to their clients and patients."

#contactcenterworld, @Synthetix_Ltd


About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.

About Synthetix:
Company LogoSynthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Tuesday, September 17, 2019

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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