Synthetix HQ, Stansted, 16 September 2019 -- Clinical company, IPRS Health has been the first company of its kind to trial a range of digital customer support tools to their clients and patients to ensure the delivery of consistent quality clinical care.
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Since trialing the range of Synthetix services, including knowledge integrated across live chat, web self-service and in their contact centre, IPRS Health have decided to continue mirroring their approach to the rehabilitation of mental health and musculoskeletal conditions with this digital technology, giving their clients more options to contact IPRS Health to ensure any queries are dealt with as quickly as possible.
"The contract with Synthetix sees IPRS Health maintain this new and innovative way to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has improved access and ease to options of support," said Alex Harban, Business Development Executive at IPRS Health.
Sam Widdowson, Business Development Executive at Synthetix said, "We are extremely pleased to be part of IPRS Health’s ongoing commitment to enhance the rehabilitation process through modern technology in healthcare. We are proud to work with IPRS Health to facilitate the delivery of exceptional customer experience to their clients and patients."
About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.
Published: Tuesday, September 17, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
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