Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : IpScape Shifts Contact Centre Platform to Azure

#contactcenterworld, @ipscape

Sydney, Australia, Feb 23, 2021 -- IpScape, an Australian-based company migrated its platform from a third-party on-premises data centre to Azure architecture, resulting in additional growth and innovation opportunities, according to ipScape.

"Azure will significantly advance our ability to service multiple geographic regions with expanded security, performance and new product innovations. We are proud to be a local Australian technology company that is powering the customer experiences of businesses globally," ipScape CEO Fiona Boyd said.

"Moving our architecture to Azure will support us as we experience tremendous growth being a critical technology for cloud business communication in a COVID-19 world."


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

IpScape anticipates that the Azure migration will benefit customers in regards to product innovation and using Azure’s features including AI-based cognitive service applications, smart API capabilities and security delivered through Azure data centres.

One such customer is fundraising outsourcer Cornucopia, which plans to expand into the US and increase its technology use in the way it understands customer behaviour and optimise the donor experience.

"We have seen exceptional growth over the past year, despite COVID heavily impacting our face-to-face engagement services," Cornucopia CEO Ross Howe said. "Having ipScape as our cloud contact centre solution meant we were able to easily shift those face-to-face workers to a remote tele-fundraising model instantly. This not only helped our business survive, but thrive under extenuating circumstances.

"It's incredible that ipScape makes Microsoft Azure AI and machine learning innovations so easily accessible to the contact centre, with all our call recordings hosted in Azure Blob and Azure Cognitive Services powering features such as Virtual Agent Voice," he added.

#contactcenterworld, @ipscape

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au


About IPscape:
Company LogoBuilt from the ground up in Australia, IPscape's award-winning hosted call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. IPscape's SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Wednesday, February 24, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 829 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =