News : IPscape’s Growth Recognised by Frost & Sullivan
Nov 27, 2013 -- Australian cloud software vendor IPscape has won Frost and Sullivan’s Australia Cloud Contact Centre Vendor of the Year award and been announced a winner in Deloitte’s 2013 Technology Fast 50 program.
IPscape’s CEO Simon Burke believes both awards provide independent recognition of IPscape’s growing leadership position in the public cloud market: "We are delighted that IPscape has been recognised yet again by Deloitte as one of Australia’s fastest growing companies. In the Australian market we see an increasing demand from both SME and Enterprise businesses for public cloud solutions which is driven by a greater understanding of the benefits that can be delivered.
Winning the Frost and Sullivan Cloud Contact Centre Vendor of the Year award also validates IPscape’s leadership position in the public cloud market. These annual awards recognise companies for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. The Cloud Contact Centre Vendor award is a new category for Frost and Sullivan and one which recognises the increasing importance of public cloud in contact centre technology decisions.
In selecting IPscape for this award, Andrew Milroy Vice President Asia Pacific stated: "Among the key factors contributing to IPscape’s growth and differentiating factors are its public cloud based architecture and ability to offer browser based access to a fully featured inbound and outbound contact centre solution. The fully cloud based model requires no new hardware or software and enables IPscape to offer customers advantages such as scalability, self-provisioning and built-in Business Continuity and Disaster Recovery planning. These factors have made IPscape’s contact centre solution particularly attractive for organisations looking for greater flexibility, real time control and ease of use".
Posted by Veronica Silva Cusi, news correspondent
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Built from the ground up in Australia, IPscape's award-winning hosted call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. IPscape's SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, November 28, 2013