News : Ipsy Selects Conversocial to Enhance Social Customer Service
New York and London, April 8, 2015 -- Conversocial, a provider of cloud-based social customer service solutions, announces that it has been selected by beauty subscription service, ipsy, to manage social media workflow across customer service and to empower social customer service in real-time.
"With Conversocial's platform we are able to meet our customers where they are. The ability to engage with our customers' requests in real-time allows us to resolve any issues immediately, improving satisfaction and retention," says Esteban Ochoa, VP of Operations at ipsy. "With Conversocial's help, ipsy can turn unstructured, social conversations into an organized and meaningful dialogue that leaves our customers delighted."
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Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.
ipsy offers beauty products & makeup & more.
Published: Friday, April 10, 2015