News : IQMS Enhances Its Engagement With Customers Using Five9 Software
Paso Robles, CA, USA, March 7, 2016 -- IQMS, a manufacturing ERP software and manufacturing execution system (MES) authority, announced that it has implemented the Five9 (NASDAQ: FIVN) Virtual Contact Center. Using Five9’s cloud-based contact center software, IQMS is enhancing customers’ experience by quickly routing users to the right support representative—reducing the time it takes for them to get the answers and assistance they need.
Five9’s software has been integrated with the IQMS EnterpriseIQ customer relationship management (CRM) module from the IQMS EnterpriseIQ enterprise resource planning (ERP) system, which IQMS uses internally to manage its own customer interactions.
"With our Five9 implementation, we are expanding our commitment to creating a superior experience for customers and to continuously improving our products and services," said Gary Nemmers, IQMS CEO.
The migration of IQMS email and chat handling to Five9 is expected to be complete in early Q2 2016.
"As our business continues to expand, a top priority is maximizing customer satisfaction as we support a rapidly growing number of users," said Shannon Holloway, IQMS vice president of product support. "With Five9’s multichannel contact center capabilities, we are able to bring a richer experience and greater convenience to our customers through their communication channels of choice. Meanwhile, Five9’s scalable cloud-based model means we have the confidence that the system can keep pace with our business."
Posted by Veronica Silva Cusi, news correspondent
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IQMS, an innovator in Enterprise Resource Planning (ERP) software and creator of a truly single-source software solution, provides manufacturers with all the functionality to efficiently manage and improve business processes. The company's flagship product, EnterpriseIQ, intuitively combines real-time manufacturing, accounting, and supply chain management into one database. IQMS provides business and plant management software that allows manufacturers to run more effectively and more profitably. IQMS has been in the design and development of ERP software systems for repetitive, process and discrete manufacturing industries since 1989. IQMS provides complete product development, support, implementation and training without utilizing third party vendors or applications. EnterpriseIQ also offers features such as a full Quality suite, CRM, WMS and eBusiness solutions designed for manufacturing environments that include automotive, medical, appliance, construction, house wares and other industries.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, March 9, 2016