#contactcenterworld, @iqor, @amplifAI
Ft. Lauderdale, FL, USA, June 20, 2023 - iQor, a global provider of business process outsourcing (BPO) solutions, is proud to announce its strategic partnership with AmplifAI, an AI-driven performance enablement platform dedicated to leveraging data to create personalized environments for employee success. Together, the two organizations are set to unlock the power of interaction analytics and artificial intelligence (AI) to transform call center performance and revolutionize quality assurance (QA) functions.
"We are thrilled to collaborate with AmplifAI and leverage their expertise in data-driven personalization," said iQor President and CEO Gary Praznik. "This partnership marks a significant milestone in our mission to continually innovate and enhance the performance of our call centers. By combining interaction analytics and AI, we will further empower our call center agents to excel and deliver exceptional customer experiences."
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By joining forces, iQor and AmplifAI will integrate interaction analytics, AI, and targeted learning content to create a truly personalized environment for call center agents. This combination will automate and scale QA functions, ensuring consistent adherence to quality standards while fostering continuous development and growth.
"We are excited to collaborate with iQor and contribute to their transformative vision," said AmplifAI Founder and CEO Sean Minter. "Our personalized approach, powered by data and AI, aligns with iQor's commitment to excellence and innovation. Together, we will revolutionize how call centers optimize performance, empower agents, and improve the customer journey."
Posted by Veronica Silva Cusi, news correspondent
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
AmplifAI is a an all-in-one AI platform changing how companies lead and develop front-line employees and supervisors! In a continuously competitive environment, AmplifAI allows businesses to prosper by focusing on developing managers and employees to their fullest potential so they deliver best-in-class employee and customer experiences. AmplifAI is an enabler, accelerating performance by making your people better!
Published: Thursday, June 22, 2023
Our spectrum of outsourcing services in the various disciplines includes creatives, technical support, and information technology. The non-core side of outsourcing that we offer starts with giving you the ability to hire local talent or a team who will comprise your own back-office support, marketing, sales, and even call center support. Right now, we have a growing number of clients from the United States and Australia.
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