News : iQor Announces Hiring Plans in Memphis for First U.S. Integrated Services Contact Center
Memphis, TN, USA, May 2, 2018 -- iQor, a global managed services provider embedded in the flow between product, people and services, announced plans to extend the scope of its aftermarket product service solutions offering in Memphis, Tennessee to include a new customer service support center. The newly integrated services hub is a physical manifestation of the unique 360-degree integrated service offering iQor provides to technology brands. To support this expansion, iQor is creating about 100 new jobs at its facility in Memphis, including customer service agent, supervisor, and trainer positions.
"We may well be the best kept secret in Memphis. Within this great city, which is the logistics hub of North America, we’re constantly working to innovate and evolve to meet the changing needs of leading technology companies—now, with an integrated center that is like nothing else in the United States," said Connie Long, iQor’s vice president of product support operations based in Memphis.
"The integrated service model is really a game changer, especially in a market place that is so inundated with 'big data' ideas, but really many still don’t know what that means for their business. I am proud of our accomplishment here and excited to see how quickly these benefits will be realized by both iQor and our clients," said Mike Phillips, iQor’s vice president of customer interaction operations.
iQor is seeking applicants with a strong technical background, professional phone etiquette, conflict resolution capabilities and an eagerness to learn. The global brand provides in-depth training as well as upward mobility opportunities to help employees expand their skillsets and gain exposure to innovative ideas and new ways of thinking. iQor also offers incentive plans to its customer service agents earning an hourly wage—a benefit which is typically only offered to salaried employees.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Thursday, May 3, 2018
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