News : iQor Completes Expansion of Its Contact Center in Dasmariñas
Dasmarinas, Philippines, Jan 28, 2015 -- iQor, a global provider of customer contact and product support services, announces that it is adding an additional 65,000 sq. ft. to its Dasmariñas, Philippines contact center. The third floor expansion will triple the call center’s size since its initial opening in October 2013. The expanded facility will span 195,000 sq. ft. and is expected to employ 5,000 by the end of 2015.
Client growth and a strong labor market is fueling iQor’s expansion in Dasmariñas, which is located 17 miles south of Manila, an area where many locals call home.
When iQor first selected Dasmariñas as the call center hub for the Philippines, it looked for a central location. Dasmariñas is the largest city in the province of Cavite, and is in close proximity to Manila’s 12 million residents.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Monday, February 2, 2015