St. Petersburg, FL, USA, Nov, 2021 -- iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced the planned opening of its new contact center in the city of Chaguanas, Trinidad and Tobago. The new facility will increase the company's nearshore footprint in Trinidad to three call centers and more than 2,000 omnichannel customer support jobs.
"We are excited to expand into Chaguanas and introduce ourselves to the local community," said Dr. William Huggins, Vice President of Operations for iQor Trinidad. "Chaguanas offers us the ability to tap into over 40,000 digital and socially savvy Trinidadians that are well suited to deliver a great customer experience for the world’s top brands."
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Chaguanas is roughly 30 minutes from Port of Spain, the capital of Trinidad and Tobago, and very convenient to the airport, hotels, and several colleges/universities including University of Trinidad and Tobago and University of West Indies. Located outside the Caroni Bird Sanctuary, iQor newest multi-level, 40,000-square foot facility features 600 seats, with expansions available, and employee-friendly amenities throughout the contact center.
iQor is on schedule to open the call center in January 2022. The company is actively seeking irresistible people for work-in-office and work-at-home call center positions in Chaguanas, Wallerfield and Barataria. People seeking a better employee experience are encouraged to visit iQor's Trinidad Facebook page or the company's career site.
Posted by Veronica Silva Cusi, news correspondent
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Thursday, November 11, 2021
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