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News : iQor Expands Technical Customer Service Operations in Europe
Bydgoszcz, Poland, July 6, 2016 --- iQor, a global provider of customer interaction solutions and product support services, announced that it is adding a customer contact center at its Central European product support facility in Bydgoszcz, Poland. The center will occupy a dedicated, newly built mezzanine level of the 14,500-sq. m2 facility above current product support operations. It will accommodate customer contact professionals supporting existing and new client growth.
"The expansion will give iQor the unique capability to provide multi-channel inbound and outbound contact center services, technical support and product repair all in one place," said Hartmut Liebel, CEO of iQor. "Poland has become increasingly attractive for companies operating in western and central Europe because of its stable business environment and affordability relative to neighboring countries."
In addition to English, iQor currently supports customers in 12 languages including Spanish, Russian, German, Hungarian, Portuguese, French, Italian, Polish and others. The company has begun agent recruitment in close cooperation with the numerous colleges and universities in Bydgoszcz and nearby, seeking graduates fluent in English and the most popular European languages. Recruits will prepare for their positions in iQor’s globally recognized training program.
iQor expects the center to be operational by Fall 2016 and will add to the company’s existing European footprint, which includes facilities servicing brands in 9 countries.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Monday, July 11, 2016