St. Petersburg, FL, USA, Apr, 2022 -- iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, has expanded its global presence to 10 countries. Its most recent addition includes an international contact center in Colombia designed to meet the growing demand for BPO digital services. The center is scheduled to open in the third quarter of 2022.
"We look forward to joining the high-tech economic development community in Medellín. iQor's expansion into South America will enable us to continue to promote innovation while accessing a highly skilled bilingual workforce to support the growing need for omnichannel customer service for the world’s top brands," said iQor President and CEO Gary Praznik.
Medellín, Colombia, was selected as the location of iQor’s newest contact center for its high-tech innovation and sustainability as well as its bilingual, well-educated, and digitally-adept workforce. With 2.5 million people, Medellín is Colombia's second largest city. It provides a high quality of life with political and economic stability and access to many colleges and universities.
"iQor Colombia provides a talented labor force with English and Spanish cultural proficiency at competitive costs. The unique attributes of the Medellín community align with iQor’s ability to create amazing employee and customer experiences aided by highly skilled professionals and digital technologies," said Fabian Garcia, senior director of operations for iQor Colombia.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About iQor:
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Monday, April 4, 2022
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