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News : iQor Names Gary Praznik as President & CEO
St. Petersburg, FL, USA, Aug 1, 2018 -- iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced that Gary Praznik will become chief executive officer of the company, effective immediately.
Praznik, a 34-year industry veteran who previously served as iQor’s chief operating officer, has held various global leadership roles in Operations and Business Development since joining the company in 2000.
Under his operational leadership, Praznik led a dramatic increase in iQor’s client base and revenues, helped develop and deploy a suite of CX service solutions covering the complete customer lifecycle, and implemented the industry’s first all-digital customer engagement platform. During his tenure as COO, iQor’s employee base has expanded by more than 25,000 employees.
"As brands continue to grow more digital and customers raise their expectations for a seamless, personalized experience across an increasing number of touchpoints, Gary is an excellent choice to lead iQor," said Gary Crittenden, chairman at iQor. "In his 18 years with the company, Gary has not only proven that he is an outstanding and inspiring leader, he is also a superb operational executive with the strategic vision and client focus to ensure iQor’s success."
"It is a great honor to be asked to lead iQor at this stage of its growth," said Praznik. "Digital transformation is changing business models, disrupting industries, and creating new ways to support products and service customers. Now, more than ever, we can deepen our partnerships with some of the world’s most innovative brands to help them engage, grow and drive deeper loyalty with their customers leveraging technology, analytics, and insights that drive results."
Praznik replaces Hartmut Liebel who will take on an advisory role at the company and remain on the Board of Directors. "The Board very much appreciates Hartmut’s leadership as CEO in the transformation of iQor to a broader customer service delivery platform with a very capable management team," said Crittenden.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Thursday, August 2, 2018