#contactcenterworld, @iqor
St. Petersbourgh, FL, USA, Mar, 2023 - iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is celebrating the grand opening of its first contact center in South America.
iQor President and CEO Gary Praznik and iQor Colombia Senior Operations Director Fabian Garcia will speak at the event. They will be joined by members of iQor’s senior leadership team in addition to dignitaries of the Medellín community.
"We are thrilled to celebrate the opening of our new location in Colombia to support the growing demand for omnichannel customer service that optimizes CX automation and human expertise. We look forward to investing in the local community through excellent career opportunities and charitable initiatives that build positive connections," said Praznik.
The initial launch in Medellín supports approximately 500 frontline employees with plans for expansion later this year. The 25,000-square-foot facility incorporates the latest technology with collaborative areas to provide digital CX and omnichannel customer support to global clients across all industries.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About iQor:
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Thursday, March 16, 2023
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