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News : iQor Opens Third Call Center in the Caribbean

#contactcenterworld, @iqor

St. Petersburg, FL, USA, Mar 21, 2022 -- iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, celebrates the grand opening of its third contact center in Trinidad and Tobago. This newest center opens in the city of Chaguanas to meet the growing demand for BPO digital services.

The new facility expands the company’s nearshore footprint in Trinidad and increases the number of omnichannel customer support jobs provided by about 800, for a total of approximately 2,200 iQor employees in Trinidad. The expansion has enabled iQor to support multiple new clients in financial services, hospitality, medical, utilities, and retail. 

"iQor Trinidad and Tobago invests heavily to attract, retain, and develop its employees to be the best in the industry. With this expansion, we look forward to joining the local community in Chaguanas and hiring from a large pool of skilled Trinidadians to provide meaningful customer experiences to the world’s top brands," said iQor President and CEO Gary Praznik.

Chaguanas is located approximately 30 minutes from Port of Spain, the capital of Trinidad and Tobago. It offers convenient access to the airport, hotels, and several colleges/universities including the University of Trinidad and Tobago and the University of West Indies. Located outside the Caroni Bird Sanctuary, iQor’s newest multi-level, 40,000-square-foot facility features 600 seats and employee-friendly amenities.

The new contact center opening in Chaguanas follows the recent expansion of the Wallerfield location in the third quarter of 2021. iQor added 15,000 square feet and more than 200 employees to the Wallerfield site to accommodate increased client needs in the hospitality and home maintenance industries.

iQor is hiring work-in-office and work-at-home call center positions in Chaguanas, Wallerfield, and Barataria. Individuals seeking rewarding employee experiences with unlimited growth potential are encouraged to visit iQor Trinidad’s Facebook page or website.

#contactcenterworld, @iqor

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About iQor:
Company LogoiQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
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Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Tuesday, March 22, 2022

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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