News : iQor Opens Third Facility in Dallas-Metro Region
St. Petersburg, FL, USA, Nov 9, 2015 -- iQor, a global provider of business process outsourcing and product support services, announced that it has opened its newest contact center in the Dallas-Metro region.
Completing its third facility in the area, the contact center, located in the newly built Legacy VI Business Park at 6865 Windcrest Drive in Plano, Texas, has the capacity to house over 650 contact center agents.
The new 36,000 sq. ft contact center, with 550 available production seats and 100 training seats, will bring hundreds of new jobs to Plano, Texas. "The Dallas-Metro region is home to some of the world’s fastest growing technology companies and consumer brands," said Gary Praznik, Chief Operating Officer, Customer Contact Solutions. "We’re proud to support many of them with the tremendous talent we recruited in the Dallas-Metro region."
iQor’s Aftermarket Services division operates a depot repair facility on Jupiter Road in Plano. In 2012, the company built its first contact center in the region, which is now at full capacity, in Richardson, Texas.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Tuesday, November 10, 2015