News : iQor Passes Final Audit for ISO/IEC 17025 Technical Certification
St. Petersburg, FL, USA, April 28, 2016 -- iQor, a global provider of integrated customer and product support services, announced that it has met all criteria for ISO/IEC 17025 certification and expects formal accreditation by mid-summer 2016.
"We elected to pursue accreditation to this international standard to continue our growth and demonstrate competency as a world-class provider of failure analysis testing," says Hartmut Liebel, iQor’s CEO.
"This certification is a game-changer," adds Thomas Erkens, iQor Quality and FA Manager. "It means we can now offer OEMs a full spectrum of technical services throughout the life of their product, from new product validation through aftermarket repairs and ongoing reliability testing. And because test data from accredited labs is recognized across national borders, our clients will save the costs and time of retesting in different countries."
The certification is jointly issued by the International Standards Organization (ISO) and the International Electrotechnical Commission (IEC). The accreditation body is the Laboratory Accreditation Bureau (L.A.B.).
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Monday, May 2, 2016