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News : iQor Recognized by Reverse Logistics Association for Its Dedication to Sustainability

#contactcenterworld, @iqor

St. Petersburg, FL, USA, March 9, 2020 -- iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced that it was awarded the Green Reverse Logistics Award, presented by the Reverse Logistics Association (RLA), for its dedication to sustainable business practices in its reverse logistics operations.

The Green Reverse Logistics Award recognizes the top company demonstrating leadership in reverse logistics operations including initiatives that have resulted in measurable cost savings, business efficiencies and/or competitive advantage. RLA seeks initiatives that include closed-loop product design, public visibility of carbon footprint, eco-impact goals that surpass mandated compliance levels, and innovative approaches to sustainability.


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"iQor is dedicated to helping our clients and their partners make dramatic shifts toward a circular economy within their supply chain operations," said Chief Operation Officer at iQor, Martin Lehtio. "I am proud of our team’s dedication to minimizing waste and being an example of how reverse logistics providers can lead the way in providing a greener future."

"Our sustainability strategy was formed in alignment with our clients, suppliers, employees, and global community," said Senior Vice President and General Manager at iQor, Connie Long. "We have made it an organizational imperative to become a zero waste company and stem the toxic tide of a linear economy by keeping resources in use for as long as possible, extracting their maximum value and recovering products and materials at the end of their service lifecycle."

#contactcenterworld, @iqor

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About iQor:
Company LogoiQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, March 11, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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