Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : iQor to Close Aug. 30; 300 Jobs Lost

#contactcenterworld, @iqor

Klamath Falls, OR, USA, Aug 13, 2019 -- iQor call center operations will close Aug. 30, putting 300 people out of work at the Klamath Falls site, the company announced.

In an email to the Herald and News, iQor Vice President of Marketing Robert Constantine of St. Petersburg, said, "As we have discussed, our Executive and Sales leadership teams have worked hard to secure another client in Klamath Falls. Despite our best efforts, factors outside of our control will not permit us to maintain our operations in Klamath Falls."

iQor had a contract with a vendor until the start of the summer. With that contract ending there is no new vendor available that needs the call center, though iQor had been negotiating with one early in the summer and was confident it would be awarded a contract.

"The decision to close Klamath Falls has been difficult given the skills and commitment of the employees at the site. Our Operations and Human Resource teams are working closely with affected team members to assist them in their transition to new employment opportunities. We will be closing our operations in Klamath Falls on August 30, 2019."

Workers may be able to transfer to other iQor jobs, but they are located elsewhere throughout the United States, Constantine said.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

The Klamath County Economic Development Association said in a statement, "Our offices have been closely monitoring and working with several stakeholders involved with this situation. In that time, we learned that the iQor decision has been reached due to factors beyond our market’s control.

"We are confident that the closing of this operation is not indicative of the strength of this economy, as our offices continue to see growing activity," KCEDA said.

KCEDA has already begun work with Cushman Wakefield to market the property, and will be collaborating closely with local leadership to ensure there are smooth transitions for workers affected by this decision, KCEDA said.

Most of the iQor jobs pay minimum wage. The company declined to say how much its annual payroll is. Employees will be paid regular wages through the date of their separation and will receive severance pay if they stay on until the layoff takes effect.

"The City is saddened to see iQor closing for reasons outside of our community’s control," said City Manager Nathan Cherpeski in an email. "We are especially saddened for the workers who will be impacted.

"We will continue to work with KCEDA and other economic development partners to bring new employers to the Basin and to support local businesses.

"We continue to see increased activity in our community and do not believe this is indicative or our local market," Cherpeski said.

This is not the first time the center had layoffs and it usually happens when a customer contract ends with the call center. The center was initially an Asurion contact center, a customer and product support business center. It, too, had layoffs throughout its history in Klamath Falls. Asurion transferred to iQor, a global provider of outsourced business solutions, on Dec. 1, 2016.

iQor issued a WARN statement to all of its staff in June, notifying employees that without a new work contract, the staff would be laid off and the site permanently closed down. A WARN is a Worker Adjustment and Retraining Notification under U.S. labor law which protects employees, their families, and communities by requiring most employers with 100 or more employees to provide 60 calendar-day advance notification of closing or layoffs.

The single building is 43,000 square feet, on over 23 acres of land. The property sits on a hillside at the end of New Way, which is just east of state Highway 97. There are several retail and professional businesses near the property, including: Sky Lakes Medical Center, ESI Electronics, Jeld-Wen Windows & Doors, and Oregon Institute of Technology.

The area is generally known as Tech Hills. It is hoped that it can be developed into a technology center.

"We are grateful to the City of Klamath Falls and most importantly our amazing team members for their many years of service, passion to be the best and mostly for being part of our family," Constantine said.

"iQor has a number of positions available, albeit in alternate locations across the United States, for those who are interested in remaining with iQor as we wind down our operations in Klamath Falls. We appreciate your support and thoughtfulness throughout this difficult time," he said.

#contactcenterworld, @iqor

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.heraldandnews.com


About iQor:
Company LogoiQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Company RSS Feed   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Thursday, August 15, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 533 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =