News : iQor to Open New Contact Center in Trinidad and Tobago
St. Petersburg, FL, USA, July 8, 2015 -- iQor will open its newest Contact Center in Trinidad and Tobago in September of 2015. The new site will be located in Trinidad’s Tamana In Tech Park, a new 1,100 acre development.
iQor will be located in the ICT sector. It has acquired space for over 300 agents, and has rights to expand to more than 750 seats.
"Trinidad and Tobago is the perfect place to expand our nearshore footprint," says Gary Praznik, Executive Vice President of Customer Contact Solutions at iQor. "With its investment in infrastructure, highly educated, English speaking workforce and ease of travel from the U.S., Trinidad has terrific potential as a source of customer service talent."
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Tamana In Tech Park is conveniently located 45 minutes from the Port of Spain and 20 minutes from the nearest airport, allowing easy access to the new site. Trinidad and Tobago is south of the hurricane belt, has a literacy rate of 99% and the primary language spoken is English (heavily influenced by Great Britain).
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
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