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News : IQVIA to Provide Sanofi Its Orchestrated Customer Engagement (OCE) Platform in Africa & Middle East

#contactenterworld

Research Triangle Park, NC, USA, Oct 23, 2023 – IQVIA™ (NYSE:IQV), a global provider of advanced analytics, technology solutions and clinical research services to the pharmaceutical and broader life sciences industry,announced that Sanofi will use the IQVIA OCE platform in select countries across Africa and Middle East.

IQVIA OCE is a life sciences commercial platform that connects all customer-facing functions to deliver more personalized and optimized customer experiences. Powered by IQVIA Connected Intelligence™, OCE accelerates decision making with greater accuracy and scale through embedded intelligence providing real-time contextual insights, AI-driven recommendations, and predictive outcomes.

"Sanofi Consumer Healthcare has been using IQVIA in many markets to support our HCP engagement. OCE comes as the natural solution to accelerate our omnichannel strategy to interact with our Customers and Healthcare partners," says Micah Naidoo, Head for Africa, Middle East & Turkey, Consumer Healthcare, Sanofi.

"IQVIA has a longstanding relationship with Sanofi, and we are delighted to provide our OCE platform for their advanced customer engagement needs," said Peter Lane, Senior Vice President and General Manager, Africa, Middle East and South Asia, IQVIA. "OCE will help Sanofi’s Consumer Healthcare Global Business Unit deliver a more orchestrated customer experience for its business, optimizing engagement across all personal and digital channels."

#contactenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.iqvia.com


About IQVIA:
Company LogoIQVIA (NYSE:IQV) is a global provider of advanced analytics, technology solutions and contract research services to the life sciences industry. Formed through the merger of IMS Health and Quintiles, IQVIA applies human data science — leveraging the analytic rigor and clarity of data science to the ever-expanding scope of human science — to enable companies to reimagine and develop new approaches to clinical development and commercialization, speed innovation and accelerate improvements in healthcare outcomes.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, October 25, 2023

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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