News : IR Joins CenturyLink Marketplace Provider Program
Denver, CO, USA, Jan 16, 2018 -- IR, a global provider of communications experience management solutions for unified communications (UC) and contact centers, announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have access to Prognosis HeartBeat and Prognosis StressTest, IR’s experience testing services.
CenturyLink’s Marketplace Provider Program allows participating technology companies to integrate their solutions with the CenturyLink Cloud delivery platform, which offers self-service, on-demand provisioning of various third-party services to complement cloud-hosted workloads.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Managing user experience and proactively measuring service levels are critical capabilities when organizations move their UC or contact center environments to the cloud," said David Shacochis, vice president of product management, CenturyLink. "IR’s offering provides our customers an additional level of assurance for these communications-oriented use cases, so they can be confident about maintaining high levels of customer satisfaction during all periods of peak usage."
"Customer and user experience testing is a crucial component to manage any UC or contact center environment. Organizations need to know that these complex systems scale as intended prior to release, and are stable and available during peak traffic conditions or everyday use," said Andre Cuenin, President of the Americas and Europe at IR. "The CenturyLink Marketplace and its self-service, on-demand provisioning of provider services give us the ability to extend our testing solutions to a broader audience, while providing enterprises easy access to our solutions on a flexible platform."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaints By E-mail
More Editorial From Integrated Research
About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms.
Published: Thursday, January 18, 2018
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.