News : IR Named IDC Innovator in UC&C Management Solutions
Sydney, Australia, Dec 2, 2016 -- IR, a global provider of experience management solutions for unified communications and contact centers, has been named an IDC Innovator in unified communications (UC) and collaboration management solutions according to a new IDC report, IDC Innovators: Performance Management Solutions for Unified Communications & Collaboration, 2016 (Doc #US41949516), November 2016.
As a recipient of the IDC designation, IR is recognized for its Prognosis solution, a fully integrated suite of monitoring and management software that assesses IT infrastructures, predicts leading indicators of imminent failure, and prescribes remedial action.
"IR was named as an IDC Innovator for its competitive advantage derived from its unique intellectual property and 100% software-based probeless design," said Rich Costello, senior analyst, IDC. "Enterprises and Service Providers can deploy IR Prognosis to bring real-time visibility, insight and control to complex , multi-vendor UC and contact centers."
"We are honored to be recognized as an IDC Innovator for our role in helping IT organizations solve their complex UC&C management challenges, while driving their business towards digital transformation," said Darc Rasmussen, managing director and chief executive officer, IR. "Today, Prognosis is relied upon to help organizations deliver an optimal communications experience to millions of enterprise users as well as their customers worldwide. This recognition is a testament to the strength of our dedicated team and our unique Prognosis solution."
#contactcenterworld, @irprognosis, @IDC
Posted by Veronica Silva Cusi, news correspondent
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About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Monday, December 5, 2016
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