News : IR Prognosis Integrates With Cisco APIC-EM
Las Vegas, NV, USA, July 11, 2016 -- IR, a global provider of proactive performance management software for critical IT infrastructure and communications ecosystems, announced the integration of IR Prognosis with Cisco APIC-EM – the software controller for Cisco’s Digital Network Architecture (DNA). This integration will improve video conferencing and online meeting experiences by providing holistic monitoring and performance management software that automates the identification, repair and resolution of performance issues while the meeting is taking place.
"Many organization’s network infrastructures are not able to keep up with demand for UC which results in poor adoption and low ROI of modern collaboration tools that have the potential to transform productivity," said Darc Rasmussen, Managing Director and Chief Executive Officer, IR. "Prognosis, integrated with Cisco APIC-EM, represents the means to uncover and address underlying infrastructure weaknesses, paving the way for successful UC deployments."
"By integrating Prognosis with Cisco APIC-EM, IR has delivered a UC performance management solution that is reliable. Any underlying network performance issues can be resolved through SDN, leading to a better user experience," said Jim Lundy, CEO and Lead Analyst at Aragon Research.
Posted by Veronica Silva Cusi, news correspondent
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About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, July 12, 2016