News : IR Prognosis Listed by Microsoft to Support Skype for Business Network Readiness Assessments
Toronto , ON, Canada, July 12, 2016 -- IR, a global provider of experience management solutions for unified communications and contact centers, announced that IR is one of the IT Pro Tool partners to support Skype for Business Online Network Readiness in the new Microsoft Skype Operations Framework (SOF).
The SOF addresses the Plan, Deliver and Operate phases of Skype for Business. A Network Readiness Assessment is a crucial part of the Plan phase to ensure that the network is prepared for Skype for Business and Microsoft has defined two levels of assessment to deliver this; Essentials and Advanced. IR has worked closely with Microsoft Skype for Business IT Pro Tools partner team to ensure that Prognosis meets all the requirements for both the Essentials Level, which is focused on readiness and identifying issues, and Advanced Level which offers root-cause analysis and remediation.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The recently announced IR Prognosis Pre-Assessment capabilities will provide insights to test the internal network, as well as connectivity to Skype for Business Online in the Office 365 cloud, and automatically detect likely issues in performance of voice, video, and desktop sharing and resolve them before migrating to a cloud or hybrid environment.
"I am delighted that Microsoft has recognized the critical part that IR Prognosis can play in ensuring that Skype for Business deployments are successful," said Darc Rasmussen, Managing Director and Chief Executive Officer, IR
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Let Policy Destroy Service
More Editorial From Integrated Research
About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Published: Friday, July 15, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...