News : Irate Vodafone Customers Take to Social Media Over Internet Outage
Nelson, New Zealand, Jan 27, 2016 -- In Nelson Nick Gastrell wrote: "Just wasted an hour of productive time checking and rebooting our routers to try and get internet this morning because your website said "no issues on our network". Thanks a lot!
Other customers have accused Vodafone of a lack of communication.
ONE News Now has approached Vodafone for comment. A media release is expected to be coming.
However, in a tweet Vodafone said "we know some of you are having problems with mobile data, we are working to return services to normal ASAP. More updates to come".
A sample of comments left on Vodafone's Facebook page this morning.
"No net in Taranaki."
"Vodafone.....no internet in Geraldine......no info anywhere on why & unthinkable wait at the call centre....heres an idea, update your FB page?"
"No net here in Otaki either. Massive wait to speak to someone who couldn't tell me when it'd be sorted," wrote Heather Taylor.
"Agree with others, been checking status page for an hour now, no internet, no update. Having to use mobile data. Why do I pay such high fees for wireless internet only to have to use mobile data?"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Friday, January 29, 2016