Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Ireland’s Evros Selects NZ for New Global Operations Centre

#contactcenterworld

Auckland, New Zealand, Oct, 2019 -- Irish IT managed services company Evros has chosen New Zealand for a new global operations centre it says will allow delivery of IT support and security services to clients around the globe on a 24/7 basis.

Evros says the new operations centre in Auckland will allow it to increase systems management capacity, enhance user and systems security, future proof business continuity and speed up service delivery for clients "while improving the quality of life of staff with more sociable hours".

Evros expects to hire between 50 to 100 staff in Auckland in the next 24 months to service its Northern Hemisphere clients.

Gary Corley, Evros’s Auckland based service delivery manager said that the "excellent skill base, education and quality of service delivery" of the New Zealand IT workforce made the decision to invest in New Zealand easy.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

"In Ireland we pride ourselves on the skills level and distinction of our staff and the potential workforce. We see the same quality of graduates and experienced professionals in New Zealand so we know the local workforce will integrate seamlessly into delivery the high-standard of service our clients expect."

David Eccles, Australia/New Zealand Director of Enterprise Ireland - a partner of Evros in their global expansion - added: "Many Enterprise Ireland clients expand globally to diversify their markets and increase their market share so it’s great to support a company who is not only investing to service the local market with their particular ‘Irish Advantage’ but who can also use a new market to improve their service offering back home."

According to Evros, with top-tier multinational clients demanding the highest level of security and IT managed services around the clock, it has chosen Auckland for its first global expansion centre due to the quality of the workforce and, in particular, "the large number of multilingual IT staff which will enable the company to expand its services across the Southern Hemisphere, including to the Asian market".

"While we have thirty years of experience providing unrivalled design and support of the whole IT infrastructure system, we are constantly innovating to be ready for the future needs of the market, as well as exceeding delivery expectations today," said Brian Larkin, managing director of Evros.

"The growing dependence on IT in every industry sector and the huge material risks security breaches or downtime can make to a business means support or security services cannot afford to be a 9 to 5 role anymore with a skeleton after hours staff.

"And in the same breath, we can’t expect a great workforce to thrive on a night shift. The investment to build a centre in Auckland is a win-win for both our clients and our staff, and one we are very excited about."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com


Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Thursday, October 17, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 512 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =