News : Irish Companies Preparing for Artificial Intelligence Revolution
Dublin, Ireland, February, 2017 -- As many as three quarters of Irish companies believe artificial intelligence (AI) will have a major impact on their industry in the coming years, with 25 per cent expecting it to completely transform their sector.
That’s according to Accenture’s annual Technology Vision 2017 report, which reports on the most disruptive tech trends for businesses.
The survey of more than 5,400 business and IT executives across 16 industries and 31 countries, including Ireland, indicates that AI is moving far beyond being a back-end tool to take on a more sophisticated role within companies.
Irish companies are seen to be particularly aware of the changing role for AI with 71 per cent of those surveyed saying they believe it will revolutionise the way they gain information from and interact with customers. Almost three quarters of those surveyed also expect AI interfaces to become their primary interface for interacting with the outside world.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
However, the rise of AI is not without challenges with 41 per cent of Irish companies expecting compatibility issues to impact take-up within firms. Other potential problems cited included privacy issues, a lack of sufficient usable data and the newness of such technology.
When it comes to AI investment over the next three years, the most significant areas where Irish businesses plan to invest capabilities are in natural language processing, computer vision, machine learning, deep learning, and in embedded AI solutions such as IPsoft’s Amelia in call centre services, or IBM’s Watson embedded in healthcare diagnostics.
The research indicates that many Irish organisations are racing to keep up with advances in technology, with one in five surveyed saying their industry is facing "complete disruption" and a further 48 per cent experiencing "moderate disruption" over the next three years.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - UK Office Set-Up
More Editorial From Accenture
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
Published: Tuesday, February 28, 2017
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using best-in-class technology, facility provides efficient services in exchange of valuable information so...