News : Irish Water Reports 300% Rise in Number of Calls
Cork City, Ireland, Oct 6, 2015 -- Irish Water is reporting a 300% increase in calls calls to its centre.
The majority of calls are from people seeking their account number ahead of the looming water conservation grant deadline on October 8th.
The facility is also reporting calls from people seeking to pay their water bills ahead of the second billing cycle.
Irish Water is advising customers that they can find their account numbers on their Irish Water bills, and through the online account management system.
The utility says customers are experiencing "long wait times".
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Eamon Gallen, head of customer operations at Irish Water, says: "Call volumes increased significantly at the call centre last week and we have increased our staffing to deal with these extra queries".
"Customers are experiencing longer than usual wait times at the busiest periods so we are encouraging them to avail of the options available".
"We are doing what we can to deal with the extra call volumes. We apologise for any inconvenience caused and ask customers to bear with us at this busy time", Mr Gallen added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Days
More Editorial From Irish Water Company
About Irish Water Company:
Irish Water Ltd. is a water utility company in Ireland. The company was created by the Irish Government through the Water Services Act (2013), which formally created Irish Water as a subsidiary of Bord Gáis, to provide "safe, clean and affordable water and waste water services" to water users in Ireland. Water and wastewater services were previously provided by local authorities in Ireland.
Published: Thursday, October 8, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...