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News : IRS Expects Hold Times to Increase at Call Center
Feb 13, 2014 -- The Internal Revenue Service is reminding taxpayers that phone calls to the agency's support center usually start to dramatically increase following the President's Day holiday. There are other options for taxpayers who have questions, of course, starting with using a tax professional such as a CPA or Enrolled Agent.
For taxpayers who decide to go it alone, the IRS offers several tools and resources on its website where taxpayers can check the status of their refund, request a copy of their tax transcript or get an answer to their tax questions around the clock.
"The entire week of the Presidents Day holiday marks a peak time in the number of calls to the IRS, and we encourage taxpayers to visit the website as the best place to get quick help," said IRS Commissioner John Koskinen.
Due to limited resources, the IRS has changed the services provided at the toll-free telephone number and IRS Taxpayer Assistance Centers. To save time and find answers faster, taxpayers should make the website their first stop.
Posted by Veronica Silva Cusi, news correspondent
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About Internal Revenue Service:
The Internal Revenue Service (IRS) is the United States federal government agency that collects taxes and enforces the internal revenue laws. It is an agency within the U.S. Department of the Treasury and is responsible for interpretation and application of Federal tax law.
Published: Wednesday, February 19, 2014