Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events






News : Is this the Most Ridiculous Reason for a 999 Call Ever?


West Midlands, UK, Aug, 2017 -- West Midlands Police are now urging people to think before they dial after the ridiculous emergency service call.

The Force Contact Centre took to social media to vent after the caller rang just after 11.10am to say a Dominos driver had knocked on their door at 3am by mistake to deliver a pizza.

A member of the public called 999 to complain about an incorrect PIZZA delivery at their home.

West Midlands Police are now urging people to think before they dial after the ridiculous emergency service call.

The Force Contact Centre took to social media to vent after the caller rang just after 11.10am on Wednesday to say a Dominos driver had knocked on their door at 3am by mistake to deliver a pizza.

Ring2 Dashboards & Wallboards Free Trial

They tweeted: "It may be frustrating when @Dominos_UK knock on the wrong door at 0300am.....but it’s certainly not a police matter. #ThinkBeforeYouCall."

Details of other time-wasting calls in the last week include someone ringing 999 to ask for a doctor, a row about the ownership over a wheelie bin and a man complaining he could not get a refund at LaserQuest.

WMP tweeted on July 28: "999 call received last night from a male complaining that Laser Quest had cancelled his booking & wouldn’t give him a refund.... #Think999.

"When advised that this was not a police matter, the caller then got further annoyed that we would not be attending. #YouCouldntMakeItUp."

On Thursday, exasperated call handlers tweeted : "101 call from someone reporting @RoyalMail delivering letters for someone else to their address. Not one we need to be kept posted on!"

The centre issued a warning back in May after they were bombarded with a string of idiotic calls when the security threat level was raised to critical.

People clogged 999 lines with complaints about spilt paint, a bale of hay on the pavement, a refund at Debenhams and a picnic in the park.

Chief Superintendent Sally Bourner, Head of Force contact said earlier this year: "At the moment our officers and staff are juggling a huge number of demands and we ask people to be patient and bear with us. Of course any suspicious behaviour or emergency should still be reported on 999 but we have limited resources and still get time-wasting calls.

"Recent examples of misusing the 999 system include calls about a shop not offering a refund, a picnic taking place in a park and spilled paint."


Posted by Veronica Silva Cusi, news correspondent

About West Midlands Police:
Company LogoWest Midlands Police is the territorial police force responsible for policing the metropolitan county of West Midlands in England.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, August 10, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =