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News : iSelect Chooses Aspect Software to Help Transform the Company’s Customer Engagement
Phoenix, AZ, USA, and Melbourne, Australia, Sept 14, 2016 -- Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, announced that iSelect, Australia’s destination for insurance, utilities and personal finance advice, has partnered with Aspect to fully enable the company’s vision of becoming Australia’s ‘life admin store’. Life admin is an individual’s day-to-day management of personal tasks such as banking, making appointments, paying bills, or responding to non-work emails.
The collaboration will enable iSelect to address the increasing consumer demand for digital-first experiences and the constantly evolving needs of its customers.
iSelect CEO Scott Wilson said "Aspect Via is the perfect platform to enable iSelect to not just keep up with customers’ expectations but exceed them in every interaction across the business. The partnership is a unique and exciting opportunity to blend our experience with Aspect’s expertise to create one of the most advanced customer engagement solutions in Australia."
"We are excited to partner with iSelect to deliver the kinds of exceptional experiences that will make it much easier and more enjoyable for millions of Australian’s to take care of their life admin," said Kristen Pimpini, managing director, Aspect Australia and New Zealand.
"Aspect Via will put the power of brand interaction back into the hands of our consumers, letting them decide when and how they engage with us," Mr. Wilson said. "Aspect will enable us to deliver a consistent customer experience across voice, mobile, web and messaging platforms, and transform our current Customer Contact Center from a call center to an engagement center."
Posted by Veronica Silva Cusi, news correspondent
Source: Aspect Software
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About iSelect Pty Ltd:
Founded in 2000 as a private health insurance intermediary, iSelect's has resulted in the addition of life, motor and home loans categories to its growing portfolio.
Published: Monday, September 19, 2016