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News : ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients

#contactcenterworld, @ISGplc, @uniphore

Stamford, CT, USA, Sept 12, 2022 -- ISG Automation, the pure-play automation business of Information Services Group (ISG) (Nasdaq: III), a global technology research and advisory firm, said it has expanded its partner ecosystem by forming a partnership with Uniphore, a provider of conversational AI and automation software for the enterprise.

Under the new partnership, ISG Automation is named a Preferred Implementation Partner for the Uniphore family of conversational AI and automation solutions for contact centers. ISG Automation will offer these software applications to its clients, while Uniphore customers, in turn, will be able to benefit from the strategy, design and implementation services offered by ISG Automation.

"Conversational AI is revolutionizing the contact center industry with real-time, contextualized engagement support for agents, and better outcomes and higher satisfaction for customers," said Chip Wagner, CEO of ISG Automation. "We are delighted to partner with Uniphore to offer their market-leading software and solutions to our clients."

"We are proud to partner with ISG Automation, a leading intelligent automation advisor, to bring the power of conversational AI and workflow automation to contact centers worldwide," said Umesh Sachdev, co-founder and CEO, Uniphore. "Leveraging our dual capabilities, we look forward to a strong and growing partnership that will help our mutual clients reduce operating costs and increase the value they deliver to their customers in every contact center experience."

#contactcenterworld, @ISGplc, @uniphore

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About ISG Plc:
Company LogoISG Plc is an international construction services company delivering fit out, construction and a range of specialist services, with 31 offices worldwide. The company works with owners, developers and occupiers in the public and private sector for an extensive range of industries. ISG Plc was established in 1989 and has been quoted on AIM since 1998. Today the company has a turnover of around £1.3 billion.
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About Uniphore Software Systems:
Company LogoUniphore is the global provider in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
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Today's Tip of the Day - Make Self Service A Breeze

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Published: Wednesday, September 14, 2022

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2024 Buyers Guide Surveys

 
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Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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